IS

Langdon, Christoph Schlueter

Topic Weight Topic Terms
0.215 supply chain information suppliers supplier partners relationships integration use chains technology interorganizational sharing systems procurement
0.196 capabilities capability firm firms performance resources business information technology firm's resource-based competitive it-enabled view study
0.122 model research data results study using theoretical influence findings theory support implications test collected tested

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Gosain, Sanjay 1 Saraf, Nilesh 1
competitive impacts of IS 1 interorganizational information systems 1 IS applications management 1 marketing channels 1
relational value 1 strategic management of IT 1

Articles (1)

IS Application Capabilities and Relational Value in Interfirm Partnerships. (Information Systems Research, 2007)
Authors: Abstract:
    This study examines how capabilities of information systems (IS) applications deployed in the context of interfirm relationships contribute to business performance. We propose that these capabilities augment the relational value that a firm derives from its business partners—channel partners and customer enterprises—in the context of the distribution channel. Two cospecialized relational assets are considered as key to realization of relational value—knowledge sharing and process coupling. Hypotheses linking two IS capabilities (IS flexibility and IS integration) to the relational asset dimensions, and ultimately to firm performance, are proposed. The research model is tested based on data collected through a survey of business units of enterprises embedded in customer and channel partner ties in the high-tech and financial services industries. We find that IS integration with channel partners and customers contributes to both knowledge sharing and process coupling with both types of enterprise partners, whereas IS flexibility is a foundational capability that indirectly contributes to value creation in interfirm relationships by enabling greater IS integration with partner firms. We find that two types of relational assets are significantly associated with business performance—knowledge sharing with channel partners and process coupling with customers—pointing to underlying mechanisms that differentially leverage resources of different types of channel partners. Implications for theory development and practice based on these findings are proposed.